Privacy Policy

CASTGROE is a UK-based business operating under the trading name CASTGROE.

For the personal information we collect for our own business purposes, CASTGROE is responsible for deciding how and why that information is used.

For privacy enquiries or requests relating to your personal information, contact: [email protected]

Depending on how you interact with CASTGROE, we may collect: your name and email address; your business name, industry and other business information you provide; information contained in messages or enquiries you send to us; information you provide when registering your interest in, purchasing or using a CASTGROE service; technical information associated with use of our website, such as device, browser and IP information, where collected by our website or service providers; and information relating to your use of CASTGROE services where those services have been activated.

Please do not provide personal information that is unnecessary for your enquiry.

We may collect personal information: directly from you when you complete a form, contact us, register your interest or use our services; automatically through our website and technologies used to operate it; and through third-party services or platforms that you choose to connect to CASTGROE, where applicable and where you have authorised the connection.

As CASTGROE introduces integrations with third-party platforms, this Privacy Policy may be updated to explain more specifically what information is received through those integrations and how it is used.

We may use personal information to: respond to enquiries; communicate with prospective and existing customers; provide and administer CASTGROE services; process and manage service requests; maintain the security and operation of our website and services; understand and improve how our website and services are used; maintain appropriate business and financial records; comply with legal and regulatory obligations; and send marketing communications where permitted by law and where the appropriate requirements have been met.

We do not sell personal information.

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on: Contract — where processing is necessary to provide a service you have requested or to take steps at your request before entering into a contract. Legitimate interests — where necessary for legitimate business purposes, such as responding to business enquiries, operating and improving our services, maintaining security and managing customer relationships, provided those interests are not overridden by your rights and interests. Legal obligation — where processing is necessary for us to comply with a legal requirement. Consent — where we ask for and obtain your consent for a particular use of your information. Where we rely on consent, you can withdraw it.

The lawful basis that applies will depend on why and how particular information is being used.

Our website uses cookies and similar technologies, including browser storage, to operate the website and remember visitor preferences.

The website also uses GoDaddy/Airo analytics technology to help us understand how visitors interact with the website, such as interactions with pages and links.

Where consent is required, optional analytics collection is enabled only after you choose to accept it through our consent banner. You may decline optional analytics without preventing normal use of the website.

Your consent preference may be stored in your browser so that the website can remember your choice.

We do not currently use advertising or behavioural advertising tracking technologies on the CASTGROE website.

If the technologies used by the website change, we will update this information and request additional consent where required.

We may use trusted third-party providers to help us operate CASTGROE, for example providers of website hosting, automation, artificial intelligence, email, payment processing, analytics and other technical services.

These providers may process personal information where necessary to provide their services to us.

We may also disclose information where required by law, to establish or protect legal rights, or in connection with the restructuring or transfer of our business where permitted by law.

We do not sell personal information to third parties.

CASTGROE is being developed to integrate with third-party business platforms, including services used for online reputation management.

Where a customer chooses to connect a supported third-party platform to CASTGROE, information may be received from or sent to that platform as necessary to provide the requested CASTGROE service.

Before introducing such integrations into live customer use, we will update our privacy information where necessary to explain the relevant data processing arrangements.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to meet legal, accounting, security or reporting requirements.

Different types of information may therefore be retained for different periods.

When personal information is no longer required, we will take appropriate steps to delete or anonymise it.

Some of the service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps required by applicable data protection law to ensure that the information receives an appropriate level of protection.

Depending on the circumstances and the applicable lawful basis, UK data protection law may give you rights relating to your personal information, including rights to: request access to your personal information; ask us to correct inaccurate or incomplete information; request deletion of your information in certain circumstances; request restriction of processing in certain circumstances; object to certain processing; request portability of certain information; and withdraw consent where processing is based on consent.

These rights do not apply in exactly the same way in every situation.

To make a request, contact [email protected].

You also have the right to complain to the UK Information Commissioner's Office (ICO) if you have concerns about how your personal information has been handled.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No internet-based system can be guaranteed to be completely secure.

Our website may contain links to third-party websites or services.

Those organisations operate under their own privacy practices and policies. CASTGROE is not responsible for how independent third parties process personal information through their own services.

We may update this Privacy Policy as CASTGROE develops, including when we introduce new products, integrations or service providers.

When we make material changes, we will update the "Last updated" date and provide any additional notice required by law.

For questions about this Privacy Policy or requests concerning your personal information, contact:

CASTGROE — Email: [email protected] — United Kingdom