These Terms of Service ('Terms') govern your access to and use of the CASTGROE platform and website operated by CASTGROE Limited ('CASTGROE', 'we', 'us', 'our'). By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.
1. About CASTGROE
CASTGROE Limited is a company registered in the United Kingdom. We provide an AI-powered customer lifecycle management platform designed for small service businesses, including tools for reputation management, customer engagement, retention, and growth.
2. Acceptance of terms
By creating an account, submitting an enquiry, or otherwise using our services, you confirm that you are at least 18 years old, have the authority to enter into these Terms on behalf of yourself or your business, and agree to comply with these Terms and all applicable laws and regulations.
3. Our services
CASTGROE provides software-as-a-service tools to help businesses manage their online reputation, automate customer communications, and analyse customer retention. The specific features available to you depend on your subscription plan. We reserve the right to modify, suspend, or discontinue any part of the service at any time, with reasonable notice where possible.
4. Accounts and access
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use of your account. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe pose a risk to the platform or other users.
5. Acceptable use
You agree not to use CASTGROE to send unsolicited communications (spam); impersonate any person or entity; violate any applicable law or regulation; infringe the intellectual property rights of others; transmit harmful, offensive, or unlawful content; attempt to gain unauthorised access to our systems; or interfere with the operation of the platform. We may suspend or terminate your access if we determine, in our reasonable judgement, that you have breached this clause.
6. Subscriptions and payment
Access to paid features requires a valid subscription. Subscription fees are charged in advance on a monthly or annual basis as selected at sign-up. All fees are exclusive of VAT unless stated otherwise. We reserve the right to change our pricing with at least 30 days' notice. Failure to pay may result in suspension of your account. Refunds are provided at our discretion and in accordance with applicable consumer protection law.
7. Third-party integrations
CASTGROE integrates with third-party platforms including Google Business Profile. Your use of those platforms is subject to their own terms of service. We are not responsible for the availability, accuracy, or conduct of third-party services. You authorise us to access and interact with third-party platforms on your behalf as necessary to deliver our services.
8. Intellectual property
All intellectual property rights in the CASTGROE platform, including software, design, trademarks, and content, are owned by or licensed to CASTGROE Limited. Nothing in these Terms grants you any rights in our intellectual property other than the limited licence to use the platform as described herein. You retain ownership of any content or data you provide to us.
9. Data and privacy
Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms. By using our services, you agree to the processing of your data as described in the Privacy Policy. Where you provide us with personal data relating to your customers, you warrant that you have the necessary consents and legal basis to do so.
10. Limitation of liability
To the fullest extent permitted by law, CASTGROE shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform. Our total aggregate liability to you in connection with these Terms shall not exceed the fees paid by you in the three months preceding the claim. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
11. Disclaimers
The CASTGROE platform is provided 'as is' and 'as available'. We do not warrant that the service will be uninterrupted, error-free, or free from viruses or other harmful components. We make no guarantees regarding specific business outcomes, review volumes, or customer retention results from using the platform.
12. Termination
You may cancel your subscription at any time through your account settings or by contacting us. We may terminate or suspend your access immediately if you breach these Terms or if we are required to do so by law. Upon termination, your right to use the platform ceases and we will handle your data in accordance with our Privacy Policy.
13. Changes to these terms
We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on our website at least 14 days before the changes take effect. Your continued use of the platform after the effective date constitutes acceptance of the updated Terms.
14. Governing law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact us
If you have any questions about these Terms, please contact us at [email protected] or write to CASTGROE Limited, United Kingdom.
Questions about these Terms? Get in touch or email [email protected]