Your reviews, under control.
CASTGROE Reputation is our first product — AI-assisted review management that helps small businesses respond to Google reviews with confidence and consistency.
Most businesses are losing customers to their own reviews.
A single unanswered negative review can cost you ten new customers. Most small businesses don't have the time to monitor every platform, craft thoughtful responses, or track what customers are actually saying. CASTGROE Reputation is built to fix that.
See the difference
From ignored to impressive — in seconds.
Marcus T.
2 weeks ago · Google
"Waited 45 minutes past my appointment time with no explanation. When I asked at the desk I was just told 'he's running late'. No apology, no update. Won't be coming back."
No response from owner — 14 days and counting.
Prospective customers see an unanswered complaint. Every day without a reply costs you bookings.
Marcus T.
2 weeks ago · Google
"Waited 45 minutes past my appointment time with no explanation. When I asked at the desk I was just told 'he's running late'. No apology, no update. Won't be coming back."
Owner response
Responded within 2 hours · drafted by CASTGROE AI
"Marcus, thank you for taking the time to share this — and I'm genuinely sorry for your experience. A 45-minute wait with no communication is not the standard we hold ourselves to, and I completely understand your frustration. I'd love the opportunity to make this right. Please reach out to us directly and I'll personally ensure your next visit is a very different experience."
Prospective customers see a business that listens and takes ownership. That response wins back trust — and new bookings.
What's included
Built around your reputation.
Google review monitoring
New reviews are picked up and analysed automatically. Never miss a review again — positive or negative.
AI-drafted responses
Our AI reads each review, understands the sentiment, and drafts a response for your approval — ready to post in seconds.
Human approval for sensitive reviews
1–3 star reviews are flagged for your review before any response goes out. You stay in control of every difficult conversation.
Sentiment and theme analysis
Understand the mood behind your reviews at a glance. Track sentiment trends over time and spot recurring themes.
Review request automation
Coming SoonPrompt happy customers to leave a review at the right moment — after a visit, a purchase, or a completed job.
Reputation dashboard
Coming SoonA single view of your review performance: average rating, response rate, review volume, and trends over time.
How it works
Simple by design.
Connect your Google Business Profile
Link your Google Business Profile so CASTGROE can begin monitoring your reviews. Google Business Profile integration is currently in development.
We learn your brand voice
Tell us a little about how your business communicates. Our AI uses this to craft responses that sound authentically like you.
Reviews come in — we draft the response
Every new review triggers an AI-drafted response. 4–5 star reviews follow an automated approval route. 1–3 star reviews are sent to you for review and approval before anything is posted.
Weekly reputation digest
Starter customers receive a polished weekly email digest summarising your review activity, sentiment trends, and key themes.
Pricing
Two tiers. Transparent value.
Final pricing is being confirmed. Register your interest to be notified when we launch.
Starter
Coming Soon
Everything you need to manage your Google reviews with confidence.
- Google review monitoring
- AI-drafted responses for every review
- Human approval for 1–3 star reviews
- Sentiment and theme analysis
- Weekly reputation email digest
Premium
Coming Soon
Everything in Starter, plus deeper insight into your reputation performance.
- Everything in Starter
- Reputation dashboard
- Deeper analytics and trend reporting
Pricing will be confirmed ahead of launch. Contact us to register your interest.
Be first to know when we launch.
Register your interest and we'll be in touch as soon as CASTGROE Reputation is ready.